CX Startup Operations with ease
$395.00
Description
This session is best for business owners, customer experience (CX) and operations management team members who are in the initial stages of implementing customer service and experience systems within their business for the first time. They are seeking expert advice and techniques on how to establish these systems in a manner that is efficient, practical, and scalable to accommodate the growth of the business.
We will cover the best way to navigate and implement the customer experience aspect of your business by examining the three CS (Customer Service) system concepts of Establish, Expect, and Engage and evaluating their relevance to your business. Additionally, we will explore the resources available to help you establish your system effectively.
What's included
- Transcript of session
- CX/CS Resource documents
Description
This session is best for business owners, customer experience (CX) and operations management team members who are in the initial stages of implementing customer service and experience systems within their business for the first time. They are seeking expert advice and techniques on how to establish these systems in a manner that is efficient, practical, and scalable to accommodate the growth of the business.
We will cover the best way to navigate and implement the customer experience aspect of your business by examining the three CS (Customer Service) system concepts of Establish, Expect, and Engage and evaluating their relevance to your business. Additionally, we will explore the resources available to help you establish your system effectively.
What's included
- Transcript of session
- CX/CS Resource documents
About the seller
Hello! I help businesses elevate their CX experience, operations & systems to serve their customers with ease.
I have extensive experience, over 20 years, in delivering outstanding customer service and designing customer service operations, plans, and workflows across a range of industries, including government organizations, startups, e-commerce businesses, and small to mid-size corporations.
With expertise in various e-commerce CRM platforms and a deep understanding of CX standard operating procedures, I have the skillset to evaluate customer system operations, recommend best practices and create streamlined workflows and implementation strategies. My clients have seen improved efficiency and better customer experiences as a result of these efforts, both for their internal teams and clients/customers.
FAQ
Please feel free to contact me via email or chat with any questions you may have on my services. I typically respond same day or next business day.
You will receive your transcript and documents post session via email.
I will allow a one time reschedule to the initial session date/time in advance only. I understand life happens and the need to be flexible.
If this should come up during our meeting I'm happy to offer additional resources needed or explore ways to collaborate and work together post session.
How it works
IFundWomen's ServicesX is the business services marketplace that connects vetted, independent business service providers to the entrepreneurs who want to hire them.
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- Collaborate: Share materials, schedule calls, and get your task done! Once your service has been delivered, the seller will be paid by IFundWomen.