Sasheen Murray, SJM Customer Service Consulting Inc
Customer Experience and Success Strategist
Hello! I help businesses elevate their CX experience, operations & systems to serve their customers with ease.
I have extensive experience, over 20 years, in delivering outstanding customer service and designing customer service operations, plans, and workflows across a range of industries, including government organizations, startups, e-commerce businesses, and small to mid-size corporations.
With expertise in various e-commerce CRM platforms and a deep understanding of CX standard operating procedures, I have the skillset to evaluate customer system operations, recommend best practices and create streamlined workflows and implementation strategies. My clients have seen improved efficiency and better customer experiences as a result of these efforts, both for their internal teams and clients/customers.
Not seeing the service you need?
Please feel free to contact me via email or chat with any questions you may have on my services. I typically respond same day or next business day.
You will receive your transcript and documents post session via email.
I will allow a one time reschedule to the initial session date/time in advance only. I understand life happens and the need to be flexible.
If this should come up during our meeting I'm happy to offer additional resources needed or explore ways to collaborate and work together post session.