CX Startup Operations with ease

This session is best for business owners, customer experience (CX) and operations management team members who are in the initial stages of implementing customer service and experience systems within their business for the first time. They are seeking expert advice and techniques on how to establish these systems in a manner that is efficient, practical, and scalable to accommodate the growth of the business.

We will cover the best way to navigate and implement the customer experience aspect of your business by examining the three CS (Customer Service) system concepts of Establish, Expect, and Engage and evaluating their relevance to your business. Additionally, we will explore the resources available to help you establish your system effectively.