Ticketing System Review for Customer Support
$1,395.00
Description
This review aims to optimize your customer service helpdesk ticketing system by conducting an in-depth assessment and evaluation. I will assess the current state of your ticketing system and offer recommendations on how to improve settings for team performance and data accuracy and also optimize it for a better customer service delivery. This project is ideal for businesses that have been using a helpdesk platform for a minimum of nine months.
What's included
- Introduction and Establish Goals call (1st business day - 60 min)
- We will discuss your current helpdesk ticketing state, any customer or team pain points you may have with your current system, and how you would like to see your system improve.
- Review Period (deliver recommendations in 7 business days)
- Here I will review your helpdesk ticketing system and identify areas for improvement to optimize and streamline your customer support operations.
- Review Audit and Recommendations call (9th business day - 60 min)
- We will review all the findings of the review and the recommendations for improvement of your system. We will then establish a roadmap to implement the recommendations.
- Implementation of recommendations (deliver in 5 business days)
- All recommendations and changes discussed will be implemented and established by your team or collaboratively
- Final Call to review helpdesk changes (15th business day - 60 min)
- We will review all changes made and discuss any outstanding concerns or questions regarding the improved system.
Description
This review aims to optimize your customer service helpdesk ticketing system by conducting an in-depth assessment and evaluation. I will assess the current state of your ticketing system and offer recommendations on how to improve settings for team performance and data accuracy and also optimize it for a better customer service delivery. This project is ideal for businesses that have been using a helpdesk platform for a minimum of nine months.
What's included
- Introduction and Establish Goals call (1st business day - 60 min)
- We will discuss your current helpdesk ticketing state, any customer or team pain points you may have with your current system, and how you would like to see your system improve.
- Review Period (deliver recommendations in 7 business days)
- Here I will review your helpdesk ticketing system and identify areas for improvement to optimize and streamline your customer support operations.
- Review Audit and Recommendations call (9th business day - 60 min)
- We will review all the findings of the review and the recommendations for improvement of your system. We will then establish a roadmap to implement the recommendations.
- Implementation of recommendations (deliver in 5 business days)
- All recommendations and changes discussed will be implemented and established by your team or collaboratively
- Final Call to review helpdesk changes (15th business day - 60 min)
- We will review all changes made and discuss any outstanding concerns or questions regarding the improved system.