CX Software Guide for Overthinkers

This live session is intended for business owners, customer experience (CX) and operations management team members who are pondering the integration of a CX/CRM software into their operations software stack and are experiencing difficulty in determining a starting point or making a choice with the options available, leading to indecision.

This conversation will aid in outlining a systematic approach to help make an informed software selection, taking into consideration both the company's needs and the needs of the team that will be utilizing it.

Towards the end of the session, you will have a clearer understanding of the most critical features your software system should have, be equipped for software demonstrations, and have a clearer picture of which platform options may be a fit for your business.